Book and pay
Choose your strings and tensions. Look for your confirmation email and order number after payment.
Bidston Tennis Centre · Wirral
Every shot starts
with the strings.
Book your restring online, leave your racket at the centre and track it through to collection.
From drop-off to collection
Label and drop off
Write your order number on a removable label, attach it to your racket and leave it at the Bidston Tennis Centre office.
Collect when it’s ready
We’ll email you when your racket is ready. Show your order number at the office when you collect.
Bidston Tennis Centre
Book a restring
One order per racket. After payment, label your racket with its order number and leave it at the Bidston Tennis Centre office.
Your racket
Track an order
Open the private tracking link in your confirmation email, or sign in to find your previous orders.
My ordersYour progress will appear here when you open a tracking link.
My orders
Staff sign-in
Privacy information
Wirral Tennis Hub Ltd operates Bidston Racket Stringing. We collect your contact details and racket setup to take payment, complete the restring, send order updates and show you your order history.
Stripe handles card details at checkout. Staff see the information needed for their work. Keep the private tracking link to yourself if you want to limit access to your order’s progress.
For privacy questions, email wirraltennishub@gmail.com.
Refunds and cancellations
Do you offer refunds?
Our standard policy is to decline change-of-mind refunds once your restring is complete. Your statutory rights, including any cancellation rights that apply to online bookings, still apply.
What if a string breaks soon after restringing?
Please contact us with your order number so we can assess what happened. Early breakage can have several causes, including the condition of the racket and its grommets, or where the ball struck the strings. If the service or materials were faulty, we’ll put things right in line with your statutory rights. This may include restringing the racket again or issuing a refund.
What if you can’t complete my order?
We’ll promptly issue a full refund if we can’t fulfil your order. This includes being unable to meet an agreed turnaround, the selected string being out of stock, or finding pre-existing damage during inspection that makes the racket unsuitable for restringing.
How do I cancel or report a problem?
For most online service bookings, you have 14 days from booking to cancel. If you expressly ask us to start during that period and acknowledge that you’ll lose the right to cancel once the service is complete, that right ends when we finish the work. To cancel or report a problem, email wirraltennishub@gmail.com and quote your order number.
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